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MAZDA SOUTHERN AFRICA

Manufacturer NEW Vehicle Warranty Terms & Conditions

 

Our goods come with guarantees that cannot be excluded under the South African Consumer Protection Act. You are entitled to a replacement or refund for a major failure within 6 months of your purchase of your new vehicle, subject to the provisions of the CPA.

In addition to the guarantees under the Consumer Protection Act, Mazda is pleased to give you Mazda’s own “New Vehicle Warranty”.

To ensure your Mazda vehicle’s proper performance and the validity of Mazda’s New Vehicle Warranty, you must follow the operating procedures and maintenance intervals.

This Warranty gives benefits that are in addition to other rights and remedies under the law in relation to the Mazda Vehicle to which this Warranty relates.

  1. WHO GIVES THIS WARRANTY?

Mazda Southern Africa (Pty) Ltd

90 Bekker Road

Hertford Office Park

Building J Floor 2

Vorna Valley

Midrand

E-mail: customercare@mazda.co.za

Customer Care: 0860 370 134

  1. WHAT IS COVERED BY THIS WARRANTY?

Mazda warrants that your new Mazda vehicle is free from any defect in material and workmanship, subject to the following terms and conditions.

To honour this Warranty, Mazda will ensure that an Authorised Mazda Dealer will make necessary repairs using Genuine Mazda Parts to correct any defect covered by this Warranty, without charge to you.

  1. WARRANTY PERIOD

This Warranty applies to any defect in your Mazda vehicle which appears within the period:

  • commencing on the earlier date of the Mazda vehicle first being registered or sold at retail; and
  • terminating:
    1. 60 months after commencement, with unlimited km
    2. For defects in the form of perforation (rust through) of body sheet metal panels, 60 months after commencement.
    3. For defects in the battery, 12 months after commencement.
    4. For genuine parts and accessories, 12 months after purchase if bought from and/or fitted by an Authorised Mazda dealer.
  1. WARRANTY APPLICATION

 

During the Warranty period, this Warranty is transferable to subsequent owners of the Mazda vehicle, as identified on the relevant Vehicle Registration documentation recording ownership of the Mazda vehicle.

  1. PROCEDURE TO CLAIM UNDER THE WARRANTY FROM AN AUTHORISED MAZDA DEALER

STEP 1

Contact the Authorised Mazda Dealer from which you purchased your Mazda vehicle.

STEP 2

If STEP 1 is not reasonably practicable, contact your closest Authorised Mazda Dealer.

STEP 3

If you feel that you still need assistance after taking STEP 1 or STEP 2, please contact Mazda using the contact details stipulated in clause 1, (WHO GIVES THIS WARRANTY).

 

STEP 4

Take your Mazda vehicle to the Authorised Mazda Dealer. You will need to provide the following information at the time of making the claim:

  1. Your name, address and telephone number.
  2. Your Maintenance and Warranty booklet.
  3. The nature of your claim and all material details related to your claim.
  4. If any servicing or maintenance has been carried out by an ISP, documentary proof of such work.

The addresses of all Authorised Mazda Dealers are available at: www.mazda.co.za

  1. LIMITATION OF LIABILITY AND REMEDY

 

This Warranty is given in lieu of all other express warranties (except those set out separately in this document) on the part of Mazda or the Authorised Mazda Dealer supplying the Mazda vehicle. No Authorised Mazda Dealer, or any agent or employee thereof, is authorized to extend or enlarge this Warranty.

 

This Warranty does not affect any statutory rights of persons purchasing a Mazda vehicle and is in addition to those rights.

  1. YOUR RESPONSIBILITIES

You are responsible for properly operating and maintaining your Mazda vehicle in accordance with the instructions described in the Owner’s Manual. You should retain evidence that proper maintenance has been performed for Warranty protection.

 

If you do not follow these guidelines, you may void this Warranty.

These maintenance services, described in the Owner’s Manual, should be performed at more frequent intervals if the Mazda vehicle is subject to severe conditions such as operating in extremely dusty or low temperature areas, or on short trips which prevent the engine from reaching normal operating temperatures.

 

It is recommended that these maintenance services be performed by an Authorised Mazda Dealer.

  1. WHAT IS NOT COVERED BY THIS WARRANTY

 8.1 DAMAGE OR CORROSION DUE TO MISUSE, ACCIDENTS OR ALTERATIONS

  • Misuse of the Mazda vehicle, including driving over curbs, over-loading, racing. (Proper usage is described in the Owner’s Manual).
  • Use of the Mazda vehicle in competition racing or related purposes.
  • Accidents, including collision, fire, theft or riot.
  • Where the Mazda vehicle has been declared by an Insurance company as a “total loss” (i.e. “written off”).
  • Alterations including modification and tampering.
  • A replacement part or accessory not conforming to Mazda’s specifications.

8.2 DAMAGE OR SURFACE CORROSION FROM THE ENVIRONMENT

  • Caused by environmental conditions including acid rain, airborne fallout (including chemicals, tree sap, etc.), stones, salt, sand, road hazards, hail, wind, storm, lightning, floods or bird droppings.

8.3 DAMAGE DUE TO LACK OF MAINTENANCE OR USE OF THE INCORRECT FUEL, OIL OR LUBRICANTS

  • Lack of proper maintenance as described in the Owner’s Manual.
  • Improper maintenance, such as the use of parts, accessories, fuel, oil or lubricants other than those recommended in the Owner’s Manual.
  • Use of the Mazda vehicle when it is apparent, or would have been apparent to a reasonable user of the Mazda vehicle, that the Mazda vehicle required service.

8.4 NORMAL DETERIORATION

  • Normal wear, tear or deterioration including discolouration, fading, deformation and blurring.
  • Surface corrosion on any part other than the body sheet metal panels forming the exterior appearance of the Mazda vehicle.

8.5 MAINTENANCE COSTS

  • Normal maintenance services such as cleaning and polishing, lubrication, replenishment or replacement of oil, fluid, coolant, and replacement of worn wiper blades, fuses, filters, brake pads, brake and clutch linings, spark plugs, globes, drive belt(s), clutch disc, glass, trim, headlights, battery, tyres, wheel alignment and balance, related adjustments and the like.
  • Maintenance services described as “MAINTENANCE” or “APPEARANCE CARE” in the Owner’s Manual.

8.6 ALTERED MILEAGE

  • Any repair of a Mazda vehicle on which the odometer has been altered or on which the actual mileage cannot be readily determined.

8.7 EXPENSES AND DAMAGES

  • Expenses associated with making a claim under this Warranty, including towing expenses, for which you are responsible.
  • Any other expenses incurred by you or damages sustained by you, including incidental, special, consequential or exemplary damages, or economic loss (including, without limitation, payment for loss of use of the Mazda vehicle, accommodation, car rentals, travel costs, loss of income, and the like).

8.8 COMPONENTS COVERED BY SEPARATE WARRANTIES

  • Tyres:

Tyres installed as original equipment on Mazda vehicles are warranted by their respective tyre manufacturers and not warranted by Mazda. If defects are found in tyres, you can contact your Authorised Mazda Dealer and they will assist you to make a claim.

 

8.9 ACCIDENT REPAIRS

  • As per the Guidelines, any repairs carried out on your vehicle as a result of a motor vehicle accident whilst it is still under the Mazda warranty, must be done by a Motor Body Repairer selected by your Insurer.
  • If your Mazda is not insured, you are entitled to make use of a Motor Body Repairer of your own choice.
  • Any accident-related repairs and subsequent defects are not covered by the Mazda warranty.