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MAZDA SOUTHERN AFRICA

Manufacturer Service Plan Terms & Conditions

 

The Mazda Service plan is supplied as Standard on all New Mazda Models in order to provide the Mazda Vehicle owner peace of mind for the stipulated period of coverage for the cost of normal servicing of your Mazda Vehicle.

  1. WHO GIVES THIS SERVICE PLAN?

Mazda Southern Africa (Pty) Ltd
90 Bekker Road
Hertford Office Park
Building J Floor 2
Vorna Valley
Midrand
E-mail: customercare@mazda.co.za
Customer Care: 0860 370 134

  1. WHAT IS COVERED BY THIS SERVICE PLAN?

Mazda Service Plans will cover the labour and parts costs for the servicing of your vehicle according to the manufacturers service schedule. The Service Schedule is available on the Mazda Website or obtainable from your Servicing/Selling Mazda Dealer

  1. SERVICE PLAN PERIOD

The service Plan is supplied standard for a period of 5 years unlimited kilometers on the following Mazda Models:

  • CX-60
  • CX-5
  • CX-30
  • Mazda 3

And for a period of 3 years Unlimited kilometers on the below models:

  • CX-3
  • Mazda2
  1. SERVICE PLAN APPLICATION

 

During the Service Plan period, this Service Plan is transferable to subsequent owners of the Mazda vehicle, as identified on the relevant Vehicle Registration documentation recording ownership of the Mazda vehicle.

 

  1. PROCEDURE TO CLAIM UNDER THE SERVICE PLAN FROM AN AUTHORISED MAZDA DEALER

STEP 1

Contact the Authorised Mazda Dealer from which you purchased your Mazda vehicle.

STEP 2

If STEP 1 is not reasonably practicable, contact your closest Authorised Mazda Dealer.

STEP 3

If you feel that you still need assistance after taking STEP 1 or STEP 2, please contact Mazda using the contact details stipulated in clause 1, (WHO GIVES THIS SERVICE PLAN).

 

STEP 4

Take your Mazda vehicle to the Authorised Mazda Dealer. You will need to provide the following information at the time of making the service claim:

  1. Your name, address and telephone number.
  2. Your Maintenance and Warranty booklet.
  3. The service requirement.
  4. If any servicing or maintenance has been carried out by an ISP, documentary proof of such work.

The addresses of all Authorised Mazda Dealers are available at: www.mazda.co.za

  1. LIMITATION OF LIABILITY AND REMEDY

These maintenance services, described in the Owner’s Manual, should be performed at more frequent intervals if the Mazda vehicle is subject to severe conditions such as operating in extremely dusty or low temperature areas, or on short trips which prevent the engine from reaching normal operating temperatures.

  1. YOUR RESPONSIBILITIES

 

You are responsible for properly operating and maintaining your Mazda vehicle in accordance with the instructions described in the Owner’s Manual. You should retain evidence that proper maintenance has been performed for Warranty protection.

 

If you do not follow these guidelines, you may void the Warranty.

It is recommended that these maintenance services be performed by an Authorised Mazda Dealer.

  1. WHAT IS NOT COVERED BY THIS SERVICE PLAN

 8.1 DAMAGE DUE TO LACK OF MAINTENANCE OR USE OF THE INCORRECT FUEL, OIL OR LUBRICANTS

  • Lack of proper maintenance as described in the Owner’s Manual.
  • Improper maintenance, such as the use of parts, accessories, fuel, oil or lubricants other than those recommended in the Owner’s Manual.
  • Use of the Mazda vehicle when it is apparent, or would have been apparent to a reasonable user of the Mazda vehicle, that the Mazda vehicle required service.

8.2 MAINTENACE COSTS

  • Normal maintenance services such as cleaning and polishing, lubrication, replenishment or replacement of oil, fluid, coolant, and replacement of worn wiper blades, fuses, filters, brake pads, brake and clutch linings, spark plugs, globes, drive belt(s), clutch disc, glass, trim, headlights, battery, tyres, wheel alignment and balance, related adjustments and the like.
  • Maintenance services described as “MAINTENANCE” or “APPEARANCE CARE” in the Owner’s Manual.

8.3 ALTERED MILEAGE

  • Any repair of a Mazda vehicle on which the odometer has been altered or on which the actual mileage cannot be readily determined.

8.4 EXPENSES AND DAMAGES

  • Expenses associated with making a claim under this Service Plan, including towing expenses, for which you are responsible.
  • Any other expenses incurred by you or damages sustained by you, including incidental, special, consequential or exemplary damages, or economic loss (including, without limitation, payment for loss of use of the Mazda vehicle, accommodation, car rentals, travel costs, loss of income, and the like).