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MAZDA SOUTHERN AFRICA

Manufacturer NEW Vehicle Anti-Perforation Warranty Terms & Conditions

 

Our goods come with guarantees that cannot be excluded under the South African Consumer Protection Act. You are entitled to a replacement or refund for a major failure within 6 months of your purchase of your new vehicle, subject to the provisions of the CPA.

In addition to the guarantees under the Consumer Protection Act, Mazda is pleased to give you Mazda’s own “New Vehicle Warranty”.

To ensure your Mazda vehicle’s proper performance and the validity of Mazda’s New Vehicle Warranty, you must follow the operating procedures and maintenance intervals.

This Warranty gives benefits that are in addition to other rights and remedies under the law in relation to the Mazda Vehicle to which this Warranty relates.

  1. WHO GIVES THIS WARRANTY?

Mazda Southern Africa (Pty) Ltd
90 Bekker Road
Hertford Office Park
Building J Floor 2
Vorna Valley
Midrand
E-mail: customercare@mazda.co.za
Customer Care: 0860 370 134

  1. WARRANTY PERIOD

For defects in the form of perforation (rust through) of body sheet metal panels, 60 months from the date of sale.

  1. WARRANTY APPLICATION

During the Warranty period, this Warranty is transferable to subsequent owners of the Mazda vehicle, as identified on the relevant Vehicle Registration documentation recording ownership of the Mazda vehicle.

 

PROCEDURE TO CLAIM UNDER THE WARRANTY FROM AN AUTHORISED MAZDA DEALER

STEP 1

Contact the Authorised Mazda Dealer from which you purchased your Mazda vehicle.

STEP 2

If STEP 1 is not reasonably practicable, contact your closest Authorised Mazda Dealer.

STEP 3

If you feel that you still need assistance after taking STEP 1 or STEP 2, please contact Mazda using the contact details stipulated in clause 1, (WHO GIVES THIS WARRANTY).

 

STEP 4

Take your Mazda vehicle to the Authorised Mazda Dealer. You will need to provide the following information at the time of making the claim:

  1. Your name, address and telephone number.
  2. Your Maintenance and Warranty booklet.
  3. The nature of your claim and all material details related to your claim.

The addresses of all Authorised Mazda Dealers are available at: www.mazda.co.za

  1. LIMITATION OF LIABILITY AND REMEDY

This Warranty does not affect any statutory rights of persons purchasing a Mazda vehicle and is in addition to those rights.

  1. YOUR RESPONSIBILITIES

You are responsible for properly operating and maintaining your Mazda vehicle in accordance with the instructions described in the Owner’s Manual. You should retain evidence that proper maintenance has been performed for Warranty protection.

 

 

If you do not do follow these guidelines, you may void this Warranty.

  1. WHAT IS NOT COVERED BY THIS WARRANTY

7.1 DAMAGE OR CORROSION DUE TO MISUSE, ACCIDENTS OR ALTERATIONS

  • Misuse of the Mazda vehicle, including driving over curbs, over-loading, racing. (Proper usage is described in the Owner’s Manual).
  • Use of the Mazda vehicle in competition racing or related purposes.
  • Accidents, including collision, fire, theft or riot.
  • Where the Mazda vehicle has been declared by an Insurance company as a “total loss” (i.e. “written off”).
  • Alterations including modification and tampering.
  • A replacement part or accessory not conforming to Mazda’s specifications.

7.2 DAMAGE OR SURFACE CORROSION FROM THE ENVIRONMENT

  • Caused by environmental conditions including acid rain, airborne fallout (including chemicals, tree sap, etc.), stones, salt, sand, road hazards, hail, wind, storm, lightning, floods or bird droppings.

7.3 NORMAL DETERIORATION

  • Normal wear, tear or deterioration including discolouration, fading, deformation and blurring.
  • Surface corrosion on any part other than the body sheet metal panels forming the exterior appearance of the Mazda vehicle.

7.4 MAINTENACE COSTS

  • Normal maintenance services such as cleaning and polishing,
  • Maintenance services described as “MAINTENANCE” or “APPEARANCE CARE” in the Owner’s Manual.

7.5 EXPENSES AND DAMAGES

  • Expenses associated with making a claim under this Warranty, including towing expenses, for which you are responsible.
  • Any other expenses incurred by you or damages sustained by you, including incidental, special, consequential or exemplary damages, or economic loss (including, without limitation, payment for loss of use of the Mazda vehicle, accommodation, car rentals, travel costs, loss of income, and the like).