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MAZDA SOUTHERN AFRICA

Mazdacare Extended Service Plan Terms & Conditions

 

Have your vehicle serviced:

  • Do not miss your service deadline: You must take your vehicle in for a service as per the Manufacturer’s requirements stipulated in your vehicles’ service manual within the Time and Kilometre Limits.
  • Use an approved repair facility: You must only allow an Authorised Mazda Dealer to repair or service your vehicle.
  • Follow the claims procedure: When you take your vehicle in for a service or a repair, you must follow the prescribed claims procedure.
  • Upon collection of your vehicle, you need to check the work performed is to your satisfaction.
  • Immediately inform the Administrator should the odometer used for measuring the distance travelled by the vehicle, fail to operate, or suffer any damage in which event you, the customer, will immediately make arrangements for the vehicle to be delivered to an Authorised Mazda Dealer’s workshop in order for the necessary repair work be carried out.
  • In the event of the odometer being inoperative or defective the Administrator will be entitled to calculate the estimated kilometres travelled by reference to the kilometres travelled by the vehicle during the period when you, the customer, used the vehicle and when the odometer was operative. The Administrator’s findings in this regard will be final.

Take care of your vehicle

  • Keep it in good condition: You must take all reasonable steps to keep your vehicle in good, roadworthy condition. This also means that you should drive responsibly and not misuse your vehicle.
  • Perform preventative maintenance on your vehicle: You must perform regular preventative maintenance on your vehicle - as per the Manufacturer’s handbook - which includes, but is not limited to, checking engine oil levels, coolant levels and tyre pressure.
  • Prevent additional damage: If any mechanical or electrical failure happens, you must take all reasonable steps to protect your vehicle from any further loss or damage and report it your Authorised Mazda Dealer.

Do not misuse your vehicle

  • No racing or rallying: You must only use your vehicle for its intended purpose.
  • Accurate records: You must keep an accurate record of servicing work and distances travelled by your vehicle and make such records available as required by the Authorised Mazda Dealer.
  • Do not temper with the odometer, should it be found that the odometer had been tampered with in any way whatsoever, the Administrator will in its sole discretion be entitled to immediately terminate this agreement in accordance with clause under the “Fraud” sub-heading. Inspection
  • The Administrator will be entitled to inspect your vehicle to check and verify a claim relates to pre-existing damage or failures. You can appoint a registered assessor (at your own costs) if you dispute the findings of the Administrator’s appointed assessor.